Returns are accepted when handled within the first five days of the package arriving to the customer. Returning orders in the US has a $10 return fee which helps offset the additional shipping costs. International returns will be responsible for the return label fee in full. Please package your item with the same care you received it in, refunds may be withheld if the item is returned in poor condition.
We offer shipping insurance which covers damaged items, lost packages, or stolen packages when you choose Route at checkout. Route ensures you get your order safe and sound, or your money back. To file a Route claim, simply go to their claims page, or email [email protected] for order assistance.
Please reach out to [email protected] with additional questions.