Shop Policies

Shop Policies

Shipping 

All of our products are made to order, and production time varies by product and time of year. Our average production time is around 5-10 business days and can always be confirmed at contact@sofiestdesigns.com. Orders typically ship via USPS ground (1-5 business days in transit), and shipping costs are shown at checkout. Please reach out with any questions or concerns; we are happy to work with an expedited timeline on a one-to-one basis.

Payment

We accept major credit and debit cards, Apple Pay, Google Pay, PayPal, Affirm and Klarna, as well as Bancontact, EPS, iDEAL | Wero and SEPA Direct Debit for customers in Europe. Card payments are processed securely by Stripe, a certified PCI Service Provider Level 1, the most stringent level of certification in the payments industry. PayPal, Affirm and Klarna payments are processed by those providers. We never store your full card number.

Returns and Exchanges

Returns are accepted when handled within the first five days of the package arriving to the customer. Returning orders in the US has a $10 return fee which helps offset the additional shipping costs. International returns will be responsible for the return label fee in full. Please package your item with the same care you received it in, refunds may be withheld if the item is returned in poor condition.

We offer shipping insurance which covers damaged items, lost packages, or stolen packages when you choose Route at checkout. Route ensures you get your order safe and sound, or your money back. To file a Route claim, simply go to their claims page, or email contact@sofiestdesigns.com for order assistance. 

* Certain products including our Mojo Mushroom, Cherry Keychains, and custom orders are final sale.

Please reach out to contact@sofiestdesigns.com with additional questions.

Quality 

Please note, each Disco Ball and 3D printed home decor item is handmade and produced. Some minor imperfections including gaps in the tiles, mirror scratches, mirror cracks and discoloration may be present due to the handmade nature of the craft. We pride ourselves in our attention to detail and try our best to deliver the highest quality product possible. 

Need help?

Contact us at contact@sofiestdesigns.com for questions related to refunds and returns.